# Durbacti: full text

> Durbacti is a Sydney, Australia AI-automation agency building 24/7 AI phone receptionists, customer support automation, smart scheduling, lead generation, websites and apps for Australian businesses. Every project starts with a free strategy call and a small working proof of concept built on your own business, before you pay anything. Phone: +61 487 075 004 · Email: info@durbacti.com · Serving Sydney & Greater NSW.

Generated on every build from the published pages at https://durbacti.com. Every passage is verbatim and cited to the page it comes from. The site map is at https://durbacti.com/llms.txt.

## Facts

- Legal name: DURBACTI (ABN 65 411 512 123), trading as Durbacti.
- Founded: 2024.
- Location: Sydney, NSW, Australia.
- Phone: +61 487 075 004. Email: info@durbacti.com.
- Services: 24/7 AI phone receptionist; Website development; AI customer support; Smart scheduling; Lead generation; App development.
- How the work runs: 1. Strategy call (free), 2. Proof of concept (free), 3. Scope and quote, 4. Build and integrate, 5. Go live and handover.
- Ways to work with Durbacti: Project (a fixed-scope build): One system, built, integrated and handed over. Best when you know exactly which problem you want solved. Retainer (ongoing partnership): We keep building, tuning and extending your automation month to month as your business grows. Care plan (support for live systems): For receptionists, websites and automations in production that need to stay fast and reliable.
- What Durbacti will not do: We will not tell you that your call recording setup is compliant. We will not put a price on a web page and pretend it applies to you. We will not claim a human answers your phone. We will not publish reviews or ratings we have not collected. We will not pretend we are always the right answer.
- Trading since 2024. Registered as DURBACTI, ABN 65 411 512 123. A service-area business in Sydney with no premises customers visit.
- This site is prerendered static HTML. View source on any page and the content is already there, before any JavaScript runs.
- Its build fails if an internal link breaks, a schema reference dangles, or a page loses its canonical. That check runs on every deploy.
- Every page is served with an enforcing Content Security Policy that permits no inline scripts. Open the response headers and read it. An injected script is blocked outright rather than logged.
- Every FAQ answer on this site is published as structured data, word for word identical to what you can read on the page.
- Our privacy policy names every third party your enquiry passes through, including the two that store it outside Australia. There are no trackers and no analytics on this site.

## Short answers

### 24/7 AI Phone Receptionist Sydney | Durbacti
Source: https://durbacti.com/voice-ai-sydney

A 24/7 AI phone receptionist is a phone agent that Durbacti builds on your business. It answers every call routed to it at any hour, introduces itself as a virtual receptionist, and either finishes the job on the call (answers the question, books the appointment, qualifies the enquiry) or transfers the caller to a person under rules you set. A message is the fallback, not the default.

### AI Receptionist vs Answering Service: What Actually Differs | Durbacti
Source: https://durbacti.com/ai-receptionist-vs-answering-service

A phone answering service is a human call centre that answers in your business name and takes a message for you to action later. An AI receptionist is a phone agent trained on your business that can finish the job on the call: answer the question, book the appointment, qualify the enquiry, and transfer to a person when it should. The practical difference is not that one is human and one is not. It is that one hands you a task and the other completes it.

### AI Receptionist vs Hiring a Receptionist: An Honest Comparison | Durbacti
Source: https://durbacti.com/ai-receptionist-vs-hiring-a-receptionist

A receptionist is a person doing a job that is much wider than the phone: greeting people, holding the front of house together, using judgement, knowing your regulars. An AI receptionist does one slice of that job, the repeatable calls, at any hour and any volume. For most businesses the real choice is not one or the other. It is whether the person you have, or are about to hire, should be spending their day on calls that a well-briefed agent could finish without them.

### How AI Chatbots Drive B2B Sales: Unlocking 24/7 Growth with Automation | Durbacti
Source: https://durbacti.com/blog/ai-chatbots-b2b-sales

A chatbot earns its place in B2B when it does one of three things: answers a real question at 11pm, qualifies an enquiry before it reaches a person, or books the meeting. If it cannot do one of those, it is a widget with a running cost.

### How to Get Your Website Cited by AI: What We Changed on Ours | Durbacti
Source: https://durbacti.com/blog/get-your-website-cited-by-ai

There is no trick. We made this site fast, made it readable without JavaScript, published a consolidated schema.org entity graph, answered real questions in plain language, and put a build check in front of all of it so none of it can quietly regress. What we cannot tell you is whether it worked, because AI citations are not measurable by anyone yet.

### Call Recording and Consent in NSW: What to Sort Out Before You Automate Your Phones | Durbacti
Source: https://durbacti.com/blog/nsw-call-recording-consent

We cannot tell you whether your call recording setup is compliant, and neither can any vendor who sells you one. What this post does is describe an AI phone system precisely enough that a lawyer can answer the question in an afternoon: what it captures, where the audio goes, who can play it back, and how long it is kept.

### What the $500 Billion Stargate Project Actually Changed for AI Automation | Durbacti
Source: https://durbacti.com/blog/what-stargate-changed-for-ai-automation

For a business deciding whether to automate its phones, almost nothing changed on announcement day. What a programme of that size signals is direction and duration: the compute behind these tools is being built out for a decade, so the risk of them being withdrawn or repriced just went down.

### When the AI Receptionist Gets It Wrong: How You Find Out and How It Gets Fixed | Durbacti
Source: https://durbacti.com/blog/when-the-ai-receptionist-gets-it-wrong

An AI receptionist can be confidently wrong, and that is not the same failure as knowing it cannot help. Escalation rules handle the second. The first is limited by what the receptionist is allowed to answer from, is visible in the record every call leaves behind, and is corrected by changing the fact it was given. Who makes that correction depends on the plan.

### Why AI Isn't Going Anywhere (And Why You Need to Pay Attention) | Durbacti
Source: https://durbacti.com/blog/why-ai-is-here-to-stay

The question worth asking is not whether AI is a bubble. It is whether the specific job you would hand it is already possible, already reliable and already cheaper than the alternative. For answering a phone, booking an appointment and qualifying an enquiry, it is, and has been for a while.

## Tables

### What a Durbacti 24/7 AI phone receptionist does and does not do, across eight areas.
Source: https://durbacti.com/voice-ai-sydney

| Area | What it does | What it does not do |
| --- | --- | --- |
| Answering | Answers every call routed to it, at any hour, including several at once. | Does not take calls you keep on your own line. It can take every call, only calls outside your hours, or only the ones you do not pick up within a few rings. |
| Knowledge | Answers from your services, hours, locations, policies and the questions you have given it, all agreed with you before go-live. | Does not answer from general knowledge and does not guess. A question it has not been given goes to a person. |
| Bookings | Books, confirms and reschedules against your real calendar or reservation system during the call. | Does not book outside the rules you set, and does not offer a time your calendar shows as taken. |
| Judgement | Follows escalation rules agreed with you: urgent, complex and unusual calls are transferred. | Does not improvise. A call outside its script is a routed call, not an invented answer. |
| Disclosure | Introduces itself as a virtual receptionist in a greeting you approve. | Does not pretend to be a person. |
| Recording | Understands the call as it happens. Keeps recordings and transcripts only for as long as you decide, which can be not at all. | Does not record silently. Any recording disclosure sits in the greeting, before anything is captured. |
| Front of house | Handles the phone and the enquiries that arrive through it. | Does not greet walk-ins, take deliveries or do anything physical. That still needs a person. |
| Difficult calls | Hands distressed or upset callers to a person straight away, under the rules you set. | Does not handle bad news, complaints or distressed callers on its own. A human answering service or your own team is the right tool there. |

### Comparison of a human phone answering service and a Durbacti AI receptionist across nine dimensions.
Source: https://durbacti.com/ai-receptionist-vs-answering-service

| What you are comparing | Answering service | Durbacti AI receptionist |
| --- | --- | --- |
| Who answers | A trained human operator, usually taking calls for a number of different businesses in the same shift. | An AI phone agent built for your business and nothing else, with a script and personality you sign off. |
| What it knows | The brief you supplied, as much of it as fits in front of the operator during a live call. | Your services, hours, locations, policies and the answers to your most common questions, all agreed with you before go live. |
| What happens to the call | Usually a message, emailed or texted to you, for someone on your team to action later. | The task itself where possible: the question answered, the booking made, the enquiry qualified and logged. |
| Booking appointments | Rarely direct. Most services take the preferred time as a message and leave the calendar to you. | Booked against real availability during the call, with the confirmation sent before the caller hangs up. |
| Hours covered | Depends on the plan. Overnight, weekend and public holiday cover is typically an upgrade. | Every hour, with the same behaviour at three in the morning as at three in the afternoon. |
| Two calls at once | Limited by how many operators are free. A rush means callers queue or roll to voicemail. | Answered simultaneously. A rush is not a different situation to a quiet Tuesday. |
| Consistency | Varies by operator and by shift, which is the ordinary variation of any human team. | The same answer to the same question every time, which is either the strength or the limitation depending on the call. |
| When it does not know | A person can improvise, read the room and work out what the caller actually needs. | Hands off rather than guesses, following the escalation rules you set with us. |
| Cost shape | Generally per call or per minute, so the bill grows in proportion to how busy you are. | Scoped to your call volume and how much the agent handles, rather than metered per human minute. |

### Comparison of employing a receptionist and running a Durbacti AI receptionist across ten dimensions.
Source: https://durbacti.com/ai-receptionist-vs-hiring-a-receptionist

| What you are comparing | Hiring in-house | Durbacti AI receptionist |
| --- | --- | --- |
| Hours covered | The hours they are rostered, less leave, breaks, sick days and public holidays. | Every hour, including nights, weekends and public holidays, with no gaps to cover. |
| Two calls at once | One call at a time. A rush means the second caller waits, or goes to voicemail. | Answered simultaneously, so peak hours look the same as quiet ones. |
| Time to be useful | Advertise, shortlist, interview, notice period, then weeks of learning your business. | Typically one to three weeks from the first call to going live. |
| What it is best at | Judgement, relationships, walk-ins, unusual situations, and everything about the front desk that is not the phone. | The repeatable calls: bookings, availability, hours, prices you have set, routing, capturing details. |
| Consistency | Varies with the day, the workload and how many other things are happening at the desk. | The same answer to the same question every time, and the same record kept of every call. |
| Languages | Whatever languages the person you hire speaks, which can be part of why you hire them. | English only today. Other languages are not offered until one has been built and tested on a real business. |
| Where the knowledge lives | Largely in their head, deepening over time, and it leaves with them when they do. | Written down and version controlled, updated deliberately, and still there next year. |
| Cost shape | A wage plus on-costs, fixed whether the phone rings constantly or barely at all. | Scoped to call volume and how much the agent handles, and no cost for the quiet hours it covers. |
| Handling growth | More volume eventually means a second hire, and the recruitment cycle starts again. | More volume is a scope conversation rather than a hiring round. |
| The rest of the job | Reception, front of house, admin, and the hundred small things nobody wrote down. | Calls and enquiries only. Everything physical still needs a person. |

## How the work runs
Source: https://durbacti.com/how-we-work

1. **Strategy call** (free): We work out what your phone does all day. Which calls come in, when they arrive, and which ones you are missing. You leave with a plan whether or not you hire us.
2. **Proof of concept** (free): We build a small working version on your actual business. Your call types, your booking flow, the questions your customers really ask. Not a demo of someone else’s system.
3. **Scope and quote**: If the proof of concept earns it, we agree what the full build covers, what it costs, when it goes live and how it is paid for. All of it is settled together on the call rather than handed to you as a standard contract. No lock-in.
4. **Build and integrate**: Connected to the calendar, CRM and phone system you already use, then tested against the calls you actually get rather than the ones a demo script expects.
5. **Go live and handover**: Switched on, watched closely through the first days, and handed over with documentation. Your team knows how it works before it becomes their responsibility.

## Questions and answers

Taken verbatim from the FAQ sections published on the pages of durbacti.com. Each answer is cited to its own anchor.

### AI Automation Agency Sydney | Durbacti

**How much does AI automation cost in Sydney?**

The cost of AI automation depends on scope. A one-off project such as a voice agent or a support chatbot typically starts in the low thousands, while retainers are priced monthly against the systems we manage. Before you commit we scope the work against the return it should deliver: more booked jobs, fewer missed calls, hours saved. The strategy call is free.

Source: https://durbacti.com/#faq-how-much-does-ai-automation-cost-in-sydney

**What can AI automation do for a small business?**

A small business can use AI automation to answer phones and messages 24/7, book and reschedule appointments, qualify and follow up leads, and resolve common support questions. The result is faster responses, more captured opportunities and a lighter workload for a small team.

Source: https://durbacti.com/#faq-what-can-ai-automation-do-for-a-small-business

**Can you build a website that shows up in ChatGPT and Google's AI results?**

Yes. We build sites with the structured data, content architecture and technical signals that AI search engines read. It is the same approach we use on our own site. That means being findable in classic Google results and citable by assistants like ChatGPT and Perplexity when customers ask for recommendations.

Source: https://durbacti.com/#faq-can-you-build-a-website-that-shows-up-in-chatgpt-and-google-s-ai-results

**Do you only work with businesses in Sydney?**

We're a Sydney-based service-area business working across Sydney and Greater NSW. Because our systems run in the cloud we can support businesses anywhere in Australia, but Sydney and NSW are our home market and primary focus.

Source: https://durbacti.com/#faq-do-you-only-work-with-businesses-in-sydney

**How long does it take to set up AI automation?**

A focused automation such as an AI voice agent or a support chatbot is often live within one to three weeks. Larger multi-system rollouts are delivered in phases, so you see value early rather than waiting for everything at once.

Source: https://durbacti.com/#faq-how-long-does-it-take-to-set-up-ai-automation

**Will AI automation replace my staff?**

No. Our automations handle repetitive, after-hours and overflow work so your team can focus on higher-value conversations. Anything the AI can't handle is passed to a human, so customers always have a path to a person.

Source: https://durbacti.com/#faq-will-ai-automation-replace-my-staff

**Which tools and systems do you integrate with?**

We integrate with the tools Australian businesses already use: calendars, CRMs, phone systems, booking platforms, email and messaging channels. On the strategy call we map your existing stack and design the automation to fit it, rather than making you switch software.

Source: https://durbacti.com/#faq-which-tools-and-systems-do-you-integrate-with

### About Durbacti | Sydney AI Automation

**What does Durbacti actually do?**

We build AI phone agents and automation for Sydney businesses. The flagship is a 24/7 AI receptionist that answers calls, books appointments and qualifies enquiries. Around it we build customer support automation, scheduling, lead generation, websites and apps.

Source: https://durbacti.com/about#faq-what-does-durbacti-actually-do

**Who is behind it?**

Durbacti was founded in 2024 by someone who came from video editing and content production, started automating his own work, and now builds the same kind of systems for other businesses. The founder is named, with a photo and background, on the About page at durbacti.com/about.

Source: https://durbacti.com/about#faq-who-is-behind-it

**What is a proof of concept, and what does it cost?**

A small working automation built on your actual business, before you pay anything. Your call types, your booking flow, the questions your customers really ask. You watch it run and decide from there. It costs nothing and there is no obligation afterwards.

Source: https://durbacti.com/about#faq-what-is-a-proof-of-concept-and-what-does-it-cost

**Why would you build something for free?**

Because arguing about whether an AI can handle your phones is slow, and neither of us can settle it in a meeting. Building a small version settles it in days. If it turns out not to fit your business, that is far better for both of us to find out before money changes hands.

Source: https://durbacti.com/about#faq-why-would-you-build-something-for-free

**How do I know the claims on this site are real?**

Check them. The Durbacti website is prerendered static HTML, publishes a consolidated schema.org entity graph, and its build fails if a schema reference breaks or an internal link dies. We wrote up exactly what we did to it, and what we still cannot measure, in our post on getting a website cited by AI, instead of claiming results we do not have.

Source: https://durbacti.com/about#faq-how-do-i-know-the-claims-on-this-site-are-real

**Do you use your own products?**

The Durbacti website is built the way we build client sites, and our post on getting a website cited by AI documents that honestly. Durbacti's own AI receptionist is being set up now, on our own line. We would rather say that plainly than imply it is already running.

Source: https://durbacti.com/about#faq-do-you-use-your-own-products

**What will you turn down?**

Work where an AI agent is the wrong tool. If your calls are unscriptable, if the value is in someone being physically present, or if your volume is low enough that the setup would never pay for itself, we will say so on the first call instead of selling you something.

Source: https://durbacti.com/about#faq-what-will-you-turn-down

**Why does Durbacti not publish prices?**

Because cost depends on call volume and how much the agent handles, and a figure on a web page would be a number invented to fill a slot. We scope it on the free strategy call against the value of the calls you are currently missing, and if it does not stack up we say so on that call.

Source: https://durbacti.com/about#faq-why-does-durbacti-not-publish-prices

### How We Work with Sydney Businesses | Durbacti

**How long does the whole thing take?**

The first call is 30 minutes. A proof of concept usually takes a few days. Once scope is agreed, a build is typically live within one to three weeks, depending on how many call types the agent has to cover and which calendar and CRM systems it connects to.

Source: https://durbacti.com/how-we-work#faq-how-long-does-the-whole-thing-take

**What do you need from us to start?**

For the call, nothing. For a proof of concept, a rough sense of what people ring about. For the build itself, access to the calendar and CRM the agent has to work with, and the number you want calls to reach. We tell you what is needed before the work starts rather than partway through it.

Source: https://durbacti.com/how-we-work#faq-what-do-you-need-from-us-to-start

**What happens if the proof of concept does not work?**

We shake hands and you have lost an hour. That is the point of building it first. Arguing about whether an AI can handle your phones is slow and neither of us can settle it in a meeting, so we settle it with a working version instead.

Source: https://durbacti.com/how-we-work#faq-what-happens-if-the-proof-of-concept-does-not-work

**Do we have to take an ongoing plan?**

No. A Project is a fixed-scope build, handed over with documentation and no ongoing fee. The Retainer and Care plan exist because some businesses want the system kept tuned and patched, not because a build is unfinished without one.

Source: https://durbacti.com/how-we-work#faq-do-we-have-to-take-an-ongoing-plan

**What happens after it goes live?**

That depends on which plan you take, and it is the only part of the process that differs. A Project ends at handover. A Retainer keeps measuring, tuning and building the next automation each month. A Care plan keeps a live system monitored, patched and reported on.

Source: https://durbacti.com/how-we-work#faq-what-happens-after-it-goes-live

**Can you take over something another agency built?**

Sometimes. A Care plan can start at the go-live stage without the first four, if the system is something we can reasonably support. We will tell you on the first call if it is not.

Source: https://durbacti.com/how-we-work#faq-can-you-take-over-something-another-agency-built

**My hours, prices or menu change. Who updates the receptionist?**

That depends on which plan you take, which is the only part of the process that differs. A Project ends at handover, with the system yours to run and documentation on how. A Care plan keeps a live system monitored and patched, and covers updates when a connected tool changes underneath it. Which plan covers changes to your own business facts, such as a new menu or new hours, is settled on the scope call rather than assumed here.

Source: https://durbacti.com/how-we-work#faq-my-hours-prices-or-menu-change-who-updates-the-receptionist

**What does no lock-in actually mean?**

Scope, price, timing and payment terms are all agreed before a build starts, so nothing runs open ended and nothing arrives as a surprise invoice. The specifics differ from one engagement to the next, which is what the scope call is for. If you want the exact terms for your build, ask on the first call and you will get a straight answer rather than a standard contract.

Source: https://durbacti.com/how-we-work#faq-what-does-no-lock-in-actually-mean

**After handover, whose name is on the phone number, the voice platform account and the bills?**

For a Project, yours. The receptionist, its number and the calendar and CRM connections are set up in accounts you own, you are trained and handed the documentation to run them, and there is no ongoing fee to Durbacti. On a Retainer or Care plan the voice platform account and number sit either with Durbacti, with the platform cost passed on inside the monthly price, or in your own account. Which one is agreed on the scope call, because the right answer depends on who you want running it.

Source: https://durbacti.com/how-we-work#faq-after-handover-whose-name-is-on-the-phone-number-the-voice-platform-account-and

**What happens to our phone line if Durbacti is unreachable?**

The receptionist runs on the voice platform's hosted infrastructure, not on anything Durbacti operates, so a call does not route through anything we run and does not stop because we are away. On a Project every account is yours and nothing about the line depends on Durbacti at all. On a Retainer or Care plan where the platform account sits with Durbacti, the line depends on that account staying in good standing, which is part of what the monthly price covers. A change you need while we are away is yours to make on a Project, with the documentation to do it. On the other plans, support response is part of what is agreed on the scope call.

Source: https://durbacti.com/how-we-work#faq-what-happens-to-our-phone-line-if-durbacti-is-unreachable

### AI Scheduling Automation Sydney | Durbacti

**Does it integrate with my existing calendar?**

Yes. We connect the system to the calendar and booking tools you already use, so everything stays in one place and your team keeps their existing workflow.

Source: https://durbacti.com/ai-scheduling-automation-sydney#faq-does-it-integrate-with-my-existing-calendar

**How does it reduce no-shows?**

The system sends automated confirmations and reminders over SMS and email, and makes it easy for customers to reschedule instead of simply not turning up.

Source: https://durbacti.com/ai-scheduling-automation-sydney#faq-how-does-it-reduce-no-shows

**Can customers book by phone as well as online?**

Yes. Combined with our 24/7 AI phone receptionist, customers can book over the phone and the system reserves the slot instantly, just as it would for an online booking.

Source: https://durbacti.com/ai-scheduling-automation-sydney#faq-can-customers-book-by-phone-as-well-as-online

**How much does scheduling automation cost in Sydney?**

Pricing depends on the number of services, staff and integrations involved. We scope it against the admin time and lost bookings it saves, and the strategy call is free.

Source: https://durbacti.com/ai-scheduling-automation-sydney#faq-how-much-does-scheduling-automation-cost-in-sydney

**Can customers reschedule themselves?**

Yes. A customer who needs to move a booking can reschedule it themselves from the confirmation or reminder, which frees the original slot for someone else automatically instead of leaving it empty.

Source: https://durbacti.com/ai-scheduling-automation-sydney#faq-can-customers-reschedule-themselves

### Custom App Development Sydney | Durbacti

**Do you build for both iPhone and Android?**

Yes. We build native-quality apps for both iOS and Android so you can reach all of your customers, and we advise on the right approach to fit your budget and timeline.

Source: https://durbacti.com/app-development-sydney#faq-do-you-build-for-both-iphone-and-android

**Can the app connect to my existing systems?**

Absolutely. We integrate your app with the CRMs, payment, booking and data systems you already use through secure APIs, so information flows automatically and stays in sync.

Source: https://durbacti.com/app-development-sydney#faq-can-the-app-connect-to-my-existing-systems

**Do you help publish to the app stores?**

Yes. We support the full launch to the Apple App Store and Google Play, including the setup and requirements each store expects, and we can manage updates after release.

Source: https://durbacti.com/app-development-sydney#faq-do-you-help-publish-to-the-app-stores

**How much does a custom app cost in Sydney?**

The cost of a custom app depends on the features, platforms and integrations involved. We scope the project to your goals and budget on the strategy call, which is free, and can phase the build to spread investment.

Source: https://durbacti.com/app-development-sydney#faq-how-much-does-a-custom-app-cost-in-sydney

**How long does it take to build an app?**

A focused first version can typically be built in a couple of months, with more complex apps taking longer. We agree clear milestones so you can see progress and provide feedback throughout.

Source: https://durbacti.com/app-development-sydney#faq-how-long-does-it-take-to-build-an-app

### Customer Support Automation Sydney | Durbacti

**Will customers know they are talking to AI?**

We recommend being transparent. The assistant is friendly and clearly able to connect customers to a person, so the experience feels helpful rather than evasive.

Source: https://durbacti.com/customer-support-automation-sydney#faq-will-customers-know-they-are-talking-to-ai

**What happens if the AI cannot answer?**

The assistant hands the conversation to a human with the full context of what has been discussed, so your team can pick up seamlessly without asking the customer to repeat themselves.

Source: https://durbacti.com/customer-support-automation-sydney#faq-what-happens-if-the-ai-cannot-answer

**Which channels does it support?**

Website live chat, email and popular messaging channels. During setup we prioritise the channels where your customers actually reach out.

Source: https://durbacti.com/customer-support-automation-sydney#faq-which-channels-does-it-support

**How much does support automation cost in Sydney?**

The cost of support automation depends on the number of channels and the complexity of your support. We scope it against the hours and ticket volume it saves, and the initial strategy call is free.

Source: https://durbacti.com/customer-support-automation-sydney#faq-how-much-does-support-automation-cost-in-sydney

**Where does it get its answers from?**

From your own material. We train it on your products, policies, pricing and FAQs and connect it to your help desk, website and inbox, so it answers in your words. Anything outside that material goes to a person with the full context of the conversation.

Source: https://durbacti.com/customer-support-automation-sydney#faq-where-does-it-get-its-answers-from

### Lead Generation Automation Sydney | Durbacti

**Which channels do you use for outreach?**

We typically combine email with social direct messages, choosing the mix that best fits where your ideal customers are most responsive. Every message is personalised rather than a generic blast.

Source: https://durbacti.com/lead-generation-sydney#faq-which-channels-do-you-use-for-outreach

**How do you keep the messaging from feeling spammy?**

We write outreach tailored to each segment, keep sending volumes healthy, and honour reply and opt-out signals. The goal is genuine conversations, not high-volume noise that damages your reputation.

Source: https://durbacti.com/lead-generation-sydney#faq-how-do-you-keep-the-messaging-from-feeling-spammy

**Will the leads actually be qualified?**

Yes. We define your ideal customer up front and build targeted lists, and the system qualifies interest through the conversation before booking a meeting, so your calls are with people who fit and are interested.

Source: https://durbacti.com/lead-generation-sydney#faq-will-the-leads-actually-be-qualified

**How much does lead generation automation cost in Sydney?**

Pricing depends on your target market, the channels used and the volume of outreach. We scope it against the value of the meetings and deals it generates, and the strategy call is free.

Source: https://durbacti.com/lead-generation-sydney#faq-how-much-does-lead-generation-automation-cost-in-sydney

**How long until I see results?**

Campaigns can typically be live within one to two weeks. Replies and booked meetings follow as the sequences ramp up, which usually means the first few weeks after launch rather than the first few days.

Source: https://durbacti.com/lead-generation-sydney#faq-how-long-until-i-see-results

### 24/7 AI Phone Receptionist Sydney | Durbacti

**Does the AI receptionist sound robotic?**

No. Modern voice AI sounds natural and conversational. The receptionist introduces itself as your virtual receptionist in a greeting you approve, and a wording we would propose for that approval is: "Thanks for calling [your business], you have reached our virtual receptionist. How can I help?" From there it answers the question or takes the booking the way a well-briefed team member would, and it picks up immediately.

Source: https://durbacti.com/voice-ai-sydney#faq-does-the-ai-receptionist-sound-robotic

**Will it understand my callers?**

The receptionist understands plain spoken English, including the way people actually ask for things rather than the way a form would put it. Where the line is bad or the request is unclear, it asks again rather than guessing, and a call it cannot make sense of goes to a person under the rules you set. Today it answers in English only.

Source: https://durbacti.com/voice-ai-sydney#faq-will-it-understand-my-callers

**Can it take a call in a language other than English?**

Not today. The receptionists Durbacti builds are configured and tested in English only. The platforms this is built on advertise other languages, and we would rather not promise one until we have built a receptionist in it and heard it work on a real business. If you need one, say so on the strategy call and you will get an honest answer about whether we can show it working first.

Source: https://durbacti.com/voice-ai-sydney#faq-can-it-take-a-call-in-a-language-other-than-english

**Can it transfer calls to a real person?**

Yes. We set clear rules for when the AI should hand off, for example urgent issues or complex requests, and it transfers the caller to the right person or takes a message.

Source: https://durbacti.com/voice-ai-sydney#faq-can-it-transfer-calls-to-a-real-person

**Does it have to answer every call?**

No. The receptionist can take every call, only calls outside your hours, or only the calls you do not pick up within a few rings. A sensible starting point is after-hours and overflow, widened once you have listened to a few calls and seen the records.

Source: https://durbacti.com/voice-ai-sydney#faq-does-it-have-to-answer-every-call

**Will it work with my existing phone number?**

In most cases yes. We connect the receptionist to your current number or set up call forwarding so customers keep dialling the number they already know.

Source: https://durbacti.com/voice-ai-sydney#faq-will-it-work-with-my-existing-phone-number

**How much does an AI phone receptionist cost in Sydney?**

The price of an AI phone receptionist depends on call volume and how many tasks the agent handles. We scope it against the value of the calls you are currently missing, and the initial strategy call is free.

Source: https://durbacti.com/voice-ai-sydney#faq-how-much-does-an-ai-phone-receptionist-cost-in-sydney

**Can it take two calls at once?**

Yes. It answers calls at the same time rather than one after another, so the busiest hour on your phone looks the same to a caller as the quietest one, and nobody rolls to voicemail because someone else rang first.

Source: https://durbacti.com/voice-ai-sydney#faq-can-it-take-two-calls-at-once

**What happens if it gets something wrong?**

The receptionist can get something wrong, and that is a different failure from knowing it cannot help. The second is handled by the escalation rules: an unusual call is transferred, not answered. The first is bounded by what it answers from, which is your own information rather than general knowledge, so a wrong answer traces back to a fact it was given and the fix is changing that fact. Every call is logged with what the caller wanted and what the receptionist did, so a wrong answer is findable rather than silent. The hard limits do not move: it does not quote a price you have not set, does not offer a time your calendar shows as taken, and does not answer a question it has not been given.

Source: https://durbacti.com/voice-ai-sydney#faq-what-happens-if-it-gets-something-wrong

### Website Development Sydney | Durbacti

**Do you build custom sites or use templates?**

We build custom websites and web apps tailored to your business and brand. Where a proven framework speeds things up we use it, but the result is designed around your goals rather than a fixed template.

Source: https://durbacti.com/website-development-sydney#faq-do-you-build-custom-sites-or-use-templates

**Can you integrate my existing tools and databases?**

Yes. We connect your site to the CRM, payment, booking and data systems you already use through APIs and custom backends, so information flows automatically instead of being re-entered by hand.

Source: https://durbacti.com/website-development-sydney#faq-can-you-integrate-my-existing-tools-and-databases

**Will my site rank on Google?**

We build with SEO best practices: fast load times, clean structure, mobile-first design and content organised around the searches your customers make. This gives your site a strong technical foundation to rank and grow.

Source: https://durbacti.com/website-development-sydney#faq-will-my-site-rank-on-google

**How much does a website cost in Sydney?**

The cost of a website depends on the number of pages, features and integrations involved. We scope each project to your goals and budget on the strategy call, which is free.

Source: https://durbacti.com/website-development-sydney#faq-how-much-does-a-website-cost-in-sydney

**How long does it take to build?**

A focused marketing site can be live in a few weeks, while larger web apps with backend integrations take longer. We agree clear milestones up front so you always know where things stand.

Source: https://durbacti.com/website-development-sydney#faq-how-long-does-it-take-to-build

### AI Receptionist for Dental & Medical Clinics Sydney | Durbacti

**Does it give patients clinical or health advice?**

No. It handles the front desk only: booking, confirming, rescheduling and general practice questions. Anything clinical is passed to your team, never answered by the AI.

Source: https://durbacti.com/ai-receptionist-for-dental-clinics-sydney#faq-does-it-give-patients-clinical-or-health-advice

**Will it work with our practice management software?**

In most cases yes. We connect it to the calendar and booking system you already run, so appointments appear where your team expects them, not in a separate tool.

Source: https://durbacti.com/ai-receptionist-for-dental-clinics-sydney#faq-will-it-work-with-our-practice-management-software

**How does it actually reduce no-shows?**

By confirming every appointment and sending timely reminders that let patients reschedule in a tap. A patient who moves an appointment is far better than one who simply does not arrive.

Source: https://durbacti.com/ai-receptionist-for-dental-clinics-sydney#faq-how-does-it-actually-reduce-no-shows

**What happens with patient information?**

The receptionist collects only what a booking needs, and that goes into the systems you already use. We work through exactly what is captured and stored with you before anything goes live.

Source: https://durbacti.com/ai-receptionist-for-dental-clinics-sydney#faq-what-happens-with-patient-information

**Can a patient still reach a human?**

Always. We set clear handoff rules with you, and anything outside routine booking is transferred to your team rather than handled by the AI.

Source: https://durbacti.com/ai-receptionist-for-dental-clinics-sydney#faq-can-a-patient-still-reach-a-human

**Can it fill a cancelled slot?**

Yes. When a patient cancels, the cancellation is captured and the slot is offered out to patients waiting for an earlier time, so an appointment that empties at four does not stay empty because nobody at the desk had a quiet moment to phone down the list.

Source: https://durbacti.com/ai-receptionist-for-dental-clinics-sydney#faq-can-it-fill-a-cancelled-slot

### AI Receptionist for Sydney Real Estate Agencies | Durbacti

**Can it tell a buyer from a renter from a vendor?**

Yes. Qualifying the caller is the point. It establishes what they are ringing about and routes accordingly, so an appraisal enquiry does not sit in the same queue as an open-home question.

Source: https://durbacti.com/ai-receptionist-for-real-estate-sydney#faq-can-it-tell-a-buyer-from-a-renter-from-a-vendor

**Will it quote a price or give an appraisal over the phone?**

No. It captures the address and what the owner is asking about, then routes it to the right agent. Anything about value or negotiation stays with a licensed person.

Source: https://durbacti.com/ai-receptionist-for-real-estate-sydney#faq-will-it-quote-a-price-or-give-an-appraisal-over-the-phone

**Where does it get the listing details from?**

We connect it to the listing information you already publish, so open times, availability and property details come from your source of truth and update when it does.

Source: https://durbacti.com/ai-receptionist-for-real-estate-sydney#faq-where-does-it-get-the-listing-details-from

**Can it book a private inspection into an agent calendar?**

Yes. It books against the agent's real availability and sends the confirmation, rather than taking a message for someone to action later.

Source: https://durbacti.com/ai-receptionist-for-real-estate-sydney#faq-can-it-book-a-private-inspection-into-an-agent-calendar

**What happens when a property is already under offer?**

The receptionist says so, and can offer the caller similar listings or take their details for the next one, which turns a dead-end call into a lead you still have.

Source: https://durbacti.com/ai-receptionist-for-real-estate-sydney#faq-what-happens-when-a-property-is-already-under-offer

**Does it answer during Saturday opens?**

Yes. Saturday calls that used to ring out while the whole team was running opens are answered, with the details captured for follow-up. An appraisal enquiry is recognised and routed to the right agent straight away, instead of reaching voicemail and listing with whoever picked up.

Source: https://durbacti.com/ai-receptionist-for-real-estate-sydney#faq-does-it-answer-during-saturday-opens

### AI Receptionist for Sydney Restaurants & Venues | Durbacti

**Can it actually take a booking, or does it just take a message?**

The receptionist takes the booking. We connect it to your reservation system so the table is held then and there, the same as if a staff member had answered.

Source: https://durbacti.com/ai-receptionist-for-restaurants-sydney#faq-can-it-actually-take-a-booking-or-does-it-just-take-a-message

**What if the caller asks something unusual?**

The receptionist passes them to your team. We set the handoff rules with you, so anything outside reservations and common questions reaches a person rather than being guessed at.

Source: https://durbacti.com/ai-receptionist-for-restaurants-sydney#faq-what-if-the-caller-asks-something-unusual

**Can it handle function and large group enquiries?**

Yes. It captures the date, the numbers and what they are after, so you can come back to a real brief instead of a name and a missed call.

Source: https://durbacti.com/ai-receptionist-for-restaurants-sydney#faq-can-it-handle-function-and-large-group-enquiries

**Will it know our menu and dietary options?**

We train it on your menu, hours, location and policies before it goes live, and it answers from that information rather than from general knowledge. A menu changes more often than anything else it knows, so who keeps it current after handover depends on the plan you take, and we settle that on the scope call.

Source: https://durbacti.com/ai-receptionist-for-restaurants-sydney#faq-will-it-know-our-menu-and-dietary-options

**Does it work for a venue with several outlets?**

Yes. It can route by location, so a caller reaches the right venue with the right hours and the right booking system behind it.

Source: https://durbacti.com/ai-receptionist-for-restaurants-sydney#faq-does-it-work-for-a-venue-with-several-outlets

**Can it answer during service without pulling anyone off the floor?**

Yes. That is the point of it. Reservations are taken on the phone while the floor keeps working, the routine questions about hours, dietaries and parking are answered instantly in your words, and a call during the pre-service rush is answered rather than ringing out.

Source: https://durbacti.com/ai-receptionist-for-restaurants-sydney#faq-can-it-answer-during-service-without-pulling-anyone-off-the-floor

### AI Receptionist for Tradies Sydney | Durbacti

**Will it know the difference between an emergency and a quote?**

Yes. We set the rules with you, for example burst pipes or no power going straight through to your mobile, and everything else captured as a message and a booking.

Source: https://durbacti.com/ai-receptionist-for-tradies-sydney#faq-will-it-know-the-difference-between-an-emergency-and-a-quote

**Can it quote a price over the phone?**

No, and it should not. It gathers what the job involves, the address and the access, so you can quote accurately instead of guessing from a voicemail.

Source: https://durbacti.com/ai-receptionist-for-tradies-sydney#faq-can-it-quote-a-price-over-the-phone

**Will customers know it is not a person?**

The receptionist sounds natural and introduces itself as your virtual receptionist, so callers know what they are talking to. A greeting we would propose for your approval: "Thanks for calling [your business], you have reached our virtual receptionist. Are you after a quote, or is it about a job we already have on?" From there they get their questions answered and their job booked.

Source: https://durbacti.com/ai-receptionist-for-tradies-sydney#faq-will-customers-know-it-is-not-a-person

**Do I have to change my phone number?**

In most cases no. We connect the receptionist to your existing number or set up call forwarding, so customers keep ringing the number already on your van.

Source: https://durbacti.com/ai-receptionist-for-tradies-sydney#faq-do-i-have-to-change-my-phone-number

**What if I only need it after hours and on weekends?**

That works. The receptionist can run only outside working hours, or be routed to answer only when you do not pick up within a few rings.

Source: https://durbacti.com/ai-receptionist-for-tradies-sydney#faq-what-if-i-only-need-it-after-hours-and-on-weekends

**Is voicemail enough for my business?**

Sometimes, and we would rather say so. If your volume is low, your callers reliably leave a message, and there is nothing to book on the call itself, voicemail costs nothing and loses little. It stops being enough when the caller has a burst pipe or a dead switchboard and is working down a list until someone answers, when you want the quote booked while they are still on the line, or when the calls you miss are the ones after five and on weekends. If that is not your business, an AI receptionist is the wrong tool, and the strategy call is where we say so.

Source: https://durbacti.com/ai-receptionist-for-tradies-sydney#faq-is-voicemail-enough-for-my-business

**Can it book the quote into my calendar?**

Yes. It takes the job details, the address and the access, then books the quote into your calendar during the day, so you are not spending the evening returning calls to people who have already booked someone else.

Source: https://durbacti.com/ai-receptionist-for-tradies-sydney#faq-can-it-book-the-quote-into-my-calendar

### AI Receptionist vs Answering Service: What Actually Differs | Durbacti

**Is an AI receptionist just a phone menu with better marketing?**

No. A phone menu makes the caller translate what they want into a number to press, and it fails the moment their reason for calling is not on the list. An AI receptionist is a conversation: the caller says what they want in their own words and the agent works out what to do with it, including handing them to a person.

Source: https://durbacti.com/ai-receptionist-vs-answering-service#faq-is-an-ai-receptionist-just-a-phone-menu-with-better-marketing

**Can an AI receptionist take a message like an answering service does?**

Yes, and it does when that is the right outcome. The difference is that a message is the fallback rather than the default, so you only get one when the call genuinely needed a person.

Source: https://durbacti.com/ai-receptionist-vs-answering-service#faq-can-an-ai-receptionist-take-a-message-like-an-answering-service-does

**Do callers know they are talking to an AI?**

You decide what the greeting says, and we would advise being straightforward about it. A greeting we would propose for your approval: "Thanks for calling [your business], you have reached our virtual receptionist. How can I help?" In practice callers care far more about whether they got what they rang for than about who answered, and pretending otherwise tends to be the thing that costs you trust rather than the AI itself.

Source: https://durbacti.com/ai-receptionist-vs-answering-service#faq-do-callers-know-they-are-talking-to-an-ai

**What happens on a call the AI cannot handle?**

The AI hands off. We set the escalation rules with you before it goes live, covering which situations transfer to a person straight away and which take details for a callback, so an unusual call is a routed call rather than a guessed answer.

Source: https://durbacti.com/ai-receptionist-vs-answering-service#faq-what-happens-on-a-call-the-ai-cannot-handle

**Can we run both an AI receptionist and an answering service?**

Yes, and for some businesses that is the right shape. The AI takes the routine volume and the after-hours load, and anything it escalates goes to your team or to human operators, so you are paying human rates only for the calls that need a human.

Source: https://durbacti.com/ai-receptionist-vs-answering-service#faq-can-we-run-both-an-ai-receptionist-and-an-answering-service

**What does switching over actually involve?**

Your existing number stays the same, either connected directly or through call forwarding. The work is in the brief: which call types the agent covers, what it knows about your services and hours, which calendar and CRM it connects to, and the escalation rules for the calls it should hand to a person. All of that is agreed with you before it goes live.

Source: https://durbacti.com/ai-receptionist-vs-answering-service#faq-what-does-switching-over-actually-involve

### AI Receptionist vs Hiring a Receptionist: An Honest Comparison | Durbacti

**Will an AI receptionist replace our current receptionist?**

Usually not, and we would not sell it that way. What an AI receptionist reliably replaces is the repetitive part of their day: the opening-hours calls, the booking requests, the same five questions. It is built to sit beside a receptionist, so they stop losing their day to the phone.

Source: https://durbacti.com/ai-receptionist-vs-hiring-a-receptionist#faq-will-an-ai-receptionist-replace-our-current-receptionist

**What about walk-ins, deliveries and the front desk?**

An AI receptionist does none of that. If your role is genuinely front-of-house rather than phone-first, hiring is the right answer and an AI agent is at most a way of protecting that person's attention.

Source: https://durbacti.com/ai-receptionist-vs-hiring-a-receptionist#faq-what-about-walk-ins-deliveries-and-the-front-desk

**Can it cover our busiest hour?**

Yes, and that is where the difference is most obvious. It answers calls simultaneously, so the tenth caller in a rush gets the same experience as the first rather than a queue or a voicemail box.

Source: https://durbacti.com/ai-receptionist-vs-hiring-a-receptionist#faq-can-it-cover-our-busiest-hour

**What happens when our receptionist is on leave?**

Nothing changes on the phone. The agent covers the same calls it covers every other week, which is usually the point at which businesses notice how much of the load it was carrying.

Source: https://durbacti.com/ai-receptionist-vs-hiring-a-receptionist#faq-what-happens-when-our-receptionist-is-on-leave

**How does the cost compare to a salary?**

The cost of an AI receptionist depends on your call volume and how much you want the agent to handle, so we are not going to put a number on a web page and pretend it applies to everyone. On the free strategy call we scope it against what you are currently spending on the phone and the value of the calls you are missing, and if it does not stack up we will tell you.

Source: https://durbacti.com/ai-receptionist-vs-hiring-a-receptionist#faq-how-does-the-cost-compare-to-a-salary

**Can it hold the phone while we recruit?**

Yes, and it does not stop when the hire starts. Its time to be useful is measured against a recruitment cycle rather than a calendar, and once the person you bring in is at the desk they get the front of house and the calls worth taking, while the agent keeps the repeatable ones.

Source: https://durbacti.com/ai-receptionist-vs-hiring-a-receptionist#faq-can-it-hold-the-phone-while-we-recruit

### How AI Chatbots Drive B2B Sales: Unlocking 24/7 Growth with Automation | Durbacti

**Will a chatbot annoy serious B2B buyers?**

A chatbot will annoy them if it interrupts them, and will not if it answers them. The difference is whether it opens with a popup or waits to be asked, and whether it can actually resolve a question rather than collecting an email address and promising someone will be in touch.

Source: https://durbacti.com/blog/ai-chatbots-b2b-sales#faq-will-a-chatbot-annoy-serious-b2b-buyers

**What should a B2B chatbot hand to a human?**

Anything about price on a complex deal, anything where the buyer has corrected it twice, and anything urgent. The handoff is the feature rather than the failure, and a bot that never hands off is the one that loses deals.

Source: https://durbacti.com/blog/ai-chatbots-b2b-sales#faq-what-should-a-b2b-chatbot-hand-to-a-human

### How to Get Your Website Cited by AI: What We Changed on Ours | Durbacti

**What actually makes an assistant cite a page?**

Nobody outside the labs knows for certain, and anyone selling you certainty is guessing. What is observable is that assistants quote passages which answer a question directly and survive being pulled out of context. Short answers, plain language, and a page whose content is in the HTML before any JavaScript runs.

Source: https://durbacti.com/blog/get-your-website-cited-by-ai#faq-what-actually-makes-an-assistant-cite-a-page

**Does llms.txt do anything?**

Unknown. It is not a standard, no engine has committed to reading it, and we publish one anyway because it is generated from content that already exists and costs almost nothing to maintain. Treat it as a cheap bet rather than a lever.

Source: https://durbacti.com/blog/get-your-website-cited-by-ai#faq-does-llms-txt-do-anything

**How would I know if any of this worked?**

Server logs, for the first half. If GPTBot, ClaudeBot and PerplexityBot are not fetching your pages at all, nothing downstream matters, and that is checkable today. Actual citation volume is not measurable yet, and we would rather say so than invent a number.

Source: https://durbacti.com/blog/get-your-website-cited-by-ai#faq-how-would-i-know-if-any-of-this-worked

### Call Recording and Consent in NSW: What to Sort Out Before You Automate Your Phones | Durbacti

**Do I have to tell callers an AI is answering?**

We are not qualified to tell you what your obligations are. What we can say is that businesses who think about it tend to disclose anyway, in the first sentence, in plain words. A caller who works it out mid-conversation reacts far worse than one who was told, and a paragraph of legalese read at speed is not really telling anyone anything.

Source: https://durbacti.com/blog/nsw-call-recording-consent#faq-do-i-have-to-tell-callers-an-ai-is-answering

**Where do call recordings actually end up?**

That depends entirely on the vendor, which is why it is worth pinning down before you sign anything. Four questions cover it: which provider processes the audio, which country the servers are in, how long recordings are kept by default, and who inside your business can play one back.

Source: https://durbacti.com/blog/nsw-call-recording-consent#faq-where-do-call-recordings-actually-end-up

**Can a vendor tell me my setup is compliant?**

No, and one who does is telling you something they are not in a position to know. Compliance depends on your business, your callers and your jurisdiction. A vendor can tell you what their system does. That is an input to the answer, not the answer.

Source: https://durbacti.com/blog/nsw-call-recording-consent#faq-can-a-vendor-tell-me-my-setup-is-compliant

### What the $500 Billion Stargate Project Actually Changed for AI Automation | Durbacti

**Does this change what I should do this year?**

Not really. The capability you would buy today already exists and already works, and it did the day before the announcement. What changed is the odds of the tools still being there in five years, which is a reason to stop waiting rather than a reason to start.

Source: https://durbacti.com/blog/what-stargate-changed-for-ai-automation#faq-does-this-change-what-i-should-do-this-year

**Will AI automation get cheaper if I wait?**

Almost certainly, and that is an argument against waiting rather than for it. Costs have fallen steadily for two years. A system you build now gets cheaper to run over its whole life, and you collect the benefit for that whole period instead of the tail end of it.

Source: https://durbacti.com/blog/what-stargate-changed-for-ai-automation#faq-will-ai-automation-get-cheaper-if-i-wait

### When the AI Receptionist Gets It Wrong: How You Find Out and How It Gets Fixed | Durbacti

**How would I know the receptionist gave a wrong answer?**

Every call leaves a record of what the caller asked and what the receptionist did, delivered the way you chose on the scope call: an email or SMS after each call, a push into your CRM or calendar, or the voice platform's own dashboard. On a Project that account is yours and everything in it is visible to you. On a Retainer or Care plan the transcripts and the numbers behind them are reported to you, and the improvements come out of that reporting, so a wrong answer is found by us as well as by you.

Source: https://durbacti.com/blog/when-the-ai-receptionist-gets-it-wrong#faq-how-would-i-know-the-receptionist-gave-a-wrong-answer

**Can it double-book a slot?**

No. The receptionist books against your real calendar during the call rather than against a copy of it, so a time your calendar shows as taken is never offered. The confirmation goes out before the caller hangs up, which means a misheard date is caught by the caller as well as by you, and the call record shows exactly what was booked.

Source: https://durbacti.com/blog/when-the-ai-receptionist-gets-it-wrong#faq-can-it-double-book-a-slot

**Who fixes a wrong answer?**

That depends on the plan. On a Project you do: you own the receptionist and its accounts, and you were trained and handed the documentation to change what it answers from. On a Retainer the fix is part of the monthly loop of reporting on what the system did, tuning what it got wrong and shipping the next thing. On a Care plan it is part of monitoring, made as one of the fixes the plan exists to make before you have to ask.

Source: https://durbacti.com/blog/when-the-ai-receptionist-gets-it-wrong#faq-who-fixes-a-wrong-answer

### Why AI Isn't Going Anywhere (And Why You Need to Pay Attention) | Durbacti

**Is this a bubble?**

Parts of it, probably. Valuations and capability are different things, and neither is a reason to leave your phone ringing out. Judge the specific job you want done rather than the sector it belongs to.

Source: https://durbacti.com/blog/why-ai-is-here-to-stay#faq-is-this-a-bubble

**What if the tool I build on disappears?**

A fair concern, and the mitigation is unglamorous: own your data, keep the integrations documented, and prefer systems where the logic belongs to you and the underlying model can be swapped. Lock-in is a design choice, usually someone else’s.

Source: https://durbacti.com/blog/why-ai-is-here-to-stay#faq-what-if-the-tool-i-build-on-disappears

### Contact Durbacti | AI Automation Sydney

**How quickly will you respond to my enquiry?**

We reply to every enquiry within one business day, usually sooner. If your request is urgent, call 0487 075 004 and we will pick up or ring you straight back.

Source: https://durbacti.com/contact#faq-how-quickly-will-you-respond-to-my-enquiry

**What happens on the free strategy call?**

We spend around 30 minutes understanding your business, where calls, bookings or leads are slipping through, and which automations would pay for themselves fastest. You leave with a concrete plan whether or not you work with us. There is no obligation and no hard sell.

Source: https://durbacti.com/contact#faq-what-happens-on-the-free-strategy-call

**Do I need anything prepared before contacting you?**

No preparation is needed. It helps to know roughly how many calls or enquiries you handle a week and which tools you already use (calendar, CRM, phone system), but we can work all of that out together on the call.

Source: https://durbacti.com/contact#faq-do-i-need-anything-prepared-before-contacting-you