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Durbacti builds 24/7 AI phone receptionists that catch every call, and websites that get found on Google and cited by ChatGPT. Built in Sydney for Australian businesses.
What we build
Two flagships and four supporting services with one job: stop enquiries slipping through.
24/7 AI phone receptionist
A natural-sounding AI that answers every call, books appointments and routes urgent callers, including nights, weekends and public holidays.
Learn moreWebsite development
Fast, modern sites built to get found on Google and cited by ChatGPT, with the integrations to send enquiries straight to the tools you already use.
AI customer support
Chat and email assistants that resolve common questions instantly and hand the tricky ones to your team.
Learn moreSmart scheduling
Booking systems that fill your calendar, send reminders and cut no-shows.
Learn moreLead generation
Outreach that qualifies prospects and books meetings straight into your calendar.
Learn moreApp development
iPhone and Android apps built around your operations.
Learn moreWho we work with
Clinics and allied health
Recalls handled and phones answered while you're with patients.
Trades and home services
Quotes and job bookings captured while you're on the tools.
Professional services
New client enquiries screened and consultations booked automatically.
Hospitality venues
Reservations and menu questions handled through the dinner rush.
Real estate agencies
Inspection bookings and buyer enquiries answered around the clock.
Online retailers
Order and delivery questions resolved instantly, at any hour.
Why Sydney businesses choose Durbacti
Durbacti is a Sydney service-area business working with companies across Sydney and Greater NSW, from Parramatta to the CBD and the Northern Beaches to the Sutherland Shire. We design, build and maintain your AI receptionist, website and automation around the calendars, CRMs and phone systems you already use, then train your team so it fits the way you actually work. You don't need a technical team or a big budget to start.
Every engagement begins with a free strategy call: thirty minutes to find where calls, bookings and leads are slipping through, and which fix pays for itself fastest. You leave with a plan whether or not you hire us.
- Faster response times
- More booked appointments
- Fewer missed calls
- Lower no-show rates
- Lighter workload for staff
Ways to work with us
No lock-in and no surprise invoices. Every engagement is scoped against the return on a free strategy call.
Project
A fixed-scope build
One system, built, integrated and handed over. Best when you know exactly which problem you want solved.
- Scope, outcome and timeline agreed up front
- Integrated with the tools you already use
- Your team trained on the finished system
- Full handover with documentation
Retainer
Ongoing partnership
We keep building, tuning and extending your automation month to month as your business grows.
- A rolling automation roadmap
- New systems shipped in phases
- Monthly performance reporting
- Priority support and strategy sessions
Care plan
Support for live systems
For receptionists, websites and automations in production that need to stay fast and reliable.
- Monitoring with proactive fixes
- Updates when connected tools change
- Guaranteed response times
- A monthly health report
Frequently asked questions
How much does AI automation cost in Sydney?
It depends on scope. A one-off project such as a voice agent or a support chatbot typically starts in the low thousands, while retainers are priced monthly against the systems we manage. Before you commit we scope the work against the return it should deliver: more booked jobs, fewer missed calls, hours saved. The strategy call is free.
What can AI automation do for a small business?
A small business can use AI automation to answer phones and messages 24/7, book and reschedule appointments, qualify and follow up leads, and resolve common support questions. The result is faster responses, more captured opportunities and a lighter workload for a small team.
Can you build a website that shows up in ChatGPT and Google's AI results?
Yes. We build sites with the structured data, content architecture and technical signals that AI search engines read. It is the same approach we use on our own site. That means being findable in classic Google results and citable by assistants like ChatGPT and Perplexity when customers ask for recommendations.
Do you only work with businesses in Sydney?
We're a Sydney-based service-area business working across Sydney and Greater NSW. Because our systems run in the cloud we can support businesses anywhere in Australia, but Sydney and NSW are our home market and primary focus.
How long does it take to set up AI automation?
A focused automation such as an AI voice agent or a support chatbot is often live within one to three weeks. Larger multi-system rollouts are delivered in phases, so you see value early rather than waiting for everything at once.
Will AI automation replace my staff?
No. Our automations handle repetitive, after-hours and overflow work so your team can focus on higher-value conversations. Anything the AI can't handle is passed to a human, so customers always have a path to a person.
Which tools and systems do you integrate with?
We integrate with the tools Australian businesses already use: calendars, CRMs, phone systems, booking platforms, email and messaging channels. On the strategy call we map your existing stack and design the automation to fit it, rather than making you switch software.
Book your free strategy call
Tell us a little about your business and we'll reply within one business day with times for a call.
Where we work
We are a service-area business covering Sydney and Greater NSW, on site or remotely.
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