AI receptionist · Sydney clinics
An AI receptionist for Sydney dental and medical clinics
Your receptionist is on the phone rebooking a cleaning while a patient stands at the desk waiting to pay, two more calls ring out, and the four o'clock has just cancelled with nobody to fill the gap.
Durbacti builds a 24/7 AI receptionist that takes the routine calls off the front desk, books and reschedules appointments directly, and runs the confirmations and recalls that keep the chair full.
The front desk cannot be in two places at once
A clinic front desk is doing three jobs at the same time: looking after the person physically standing there, answering a phone that does not stop, and keeping tomorrow's book full. When a call comes in during a handover or a payment, something gives. Usually it is the call.
The second problem is the gap. A late cancellation or a no-show leaves an appointment that cannot be resold, because filling it means someone phoning down a waiting list at exactly the moment they are least able to. So the slot goes empty even though several patients would have taken it.
Recalls have the same shape. Everyone knows which patients are due, and the reminders still slip, because the task always loses to whatever is happening at the desk right now.
What changes
Today: A patient at the desk waits while reception takes a booking call.
With Durbacti: Routine booking calls are answered by the receptionist, so the desk looks after the person in front of it.
Today: Someone cancels at four and the slot goes empty.
With Durbacti: The cancellation is captured and the slot is offered out automatically to patients waiting for an earlier time.
Today: Patients ring after hours, get a message, and book with another clinic instead.
With Durbacti: Evening and weekend callers book, reschedule or cancel without waiting for you to open.
Today: Recall reminders slip because the desk never gets a quiet moment.
With Durbacti: Recalls and confirmations go out on schedule, every time, without anyone remembering to send them.
What we build for dental and medical clinics
24/7 AI phone receptionist
Books, confirms and reschedules patient appointments over the phone in a natural voice, and hands anything unusual to your team.
How it worksAppointment and recall automation
Runs bookings, confirmations and recalls against your practice calendar, with the reminders that bring no-show rates down.
How it worksChat and email assistants
Answers the routine questions that fill the inbox: opening hours, what to bring, health fund details and parking.
How it worksAI receptionist for clinics: common questions
Does it give patients clinical or health advice?
No. It handles the front desk only: booking, confirming, rescheduling and general practice questions. Anything clinical is passed to your team, never answered by the AI.
Will it work with our practice management software?
In most cases yes. We connect it to the calendar and booking system you already run, so appointments appear where your team expects them, not in a separate tool.
How does it actually reduce no-shows?
By confirming every appointment and sending timely reminders that let patients reschedule in a tap. A patient who moves an appointment is far better than one who simply does not arrive.
What happens with patient information?
It collects only what a booking needs, and it goes into the systems you already use. We work through exactly what is captured and stored with you before anything goes live.
Can a patient still reach a human?
Always. We set clear handoff rules with you, and anything outside routine booking is transferred to your team rather than handled by the AI.
How long does setup take?
Most clinics are live within one to three weeks, depending on how many appointment types it needs to handle and which systems it connects to.
See what this would look like for your business
A free 30 minute call. We work through how your calls and bookings run now, where they are slipping, and what an AI receptionist would actually change. You leave with a plan either way.
Book a free strategy callLast updated