AI receptionist · Sydney real estate
An AI receptionist for Sydney real estate agencies
The short answer
A 24/7 AI receptionist for Sydney real estate agencies is a phone agent Durbacti builds on your agency. It answers property enquiries the moment they arrive, at any hour, books inspections into your calendar, and works out whether the caller is a buyer, a renter or a vendor before an agent spends a minute on the call.
A buyer sees a listing at nine on a Sunday night and rings the number. You are at an open home, or asleep, or with another client. When you ring back on Monday, the first thing to ask is whether they have already booked with an agency that answered.
Durbacti builds a 24/7 AI receptionist that answers property enquiries the moment they arrive, books the inspection, and qualifies whether you are talking to a buyer, a renter or a vendor before you spend a minute on the call.
How fast does your first response go out?
Some property enquiries will not wait. A buyer comparing listings on a Sunday night can book the inspection with whichever agency picks up, and if they have by Monday, the callback came too late. Your Monday callbacks tell you how many of yours had moved on.
Check when your enquiries arrive against when your agents can answer. If your call log shows evening enquiries, those are the ones nobody is at the desk for. If Saturday mornings are busy on the phone, they are also when you are running opens. Look at the calls in the hour after your last listing went live, and where your agents were then. If your phone is busiest when your team is out, that is the gap to cover.
Then go through a week of calls and count how many an agent did not need to take. What time is the open. Is it still available. How many bedrooms. What are the strata fees. Does it allow pets. Answering them is necessary and not a good use of a licensed agent, and leaving one unanswered risks the enquiry that was underneath.
Vendor enquiries are the ones that really hurt to miss. Someone ringing to ask what their place might be worth is the top of your most valuable pipeline, and when you ring one back, ask whether they have already spoken to another agency.
What changes when the receptionist answers?
Today: A Sunday evening enquiry gets a callback on Monday morning.
With Durbacti: It is answered in seconds, and if they want an inspection, it is booked on that call.
Today: If the whole team is running opens on Saturday, calls ring out while they are.
With Durbacti: Every caller is answered mid-open, with the details captured for follow-up.
Today: If your agents are repeating open times, bedroom counts and strata fees, that is their day going to the phone.
With Durbacti: Routine listing questions are answered instantly, so agents only take the calls worth taking.
Today: A prospective vendor rings and gets voicemail, and you do not know whether they rang the next agency until you ring back.
With Durbacti: Appraisal enquiries are recognised, captured and routed to the right agent straight away.
What does Durbacti build for real estate agencies?
24/7 AI phone receptionist
Handles property enquiries, books inspections and qualifies buyers and renters around the clock, then hands the calls that need an agent to an agent.
How it worksInspection and appraisal booking
Books private inspections and appraisals against each agent's real availability, and sends the reminders that cut no-shows at the door.
How it worksChat and email assistants
Answers portal and website enquiries in the same voice as the phone, so a lead that arrives by form is not slower than one that rings.
How it worksAI receptionist for agents: common questions
Can it tell a buyer from a renter from a vendor?
Yes. Qualifying the caller is the point. It establishes what they are ringing about and routes accordingly, so an appraisal enquiry does not sit in the same queue as an open-home question.
Will it quote a price or give an appraisal over the phone?
No. It captures the address and what the owner is asking about, then routes it to the right agent. Anything about value or negotiation stays with a licensed person.
Where does it get the listing details from?
We connect it to the listing information you already publish, so open times, availability and property details come from your source of truth and update when it does.
Can it book a private inspection into an agent calendar?
Yes. It books against the agent's real availability and sends the confirmation, rather than taking a message for someone to action later.
What happens when a property is already under offer?
The receptionist says so, and can offer the caller similar listings or take their details for the next one, which turns a dead-end call into a lead you still have.
Does it answer during Saturday opens?
Yes. Saturday calls that used to ring out while the whole team was running opens are answered, with the details captured for follow-up. An appraisal enquiry is recognised and routed to the right agent straight away, instead of reaching voicemail.
See what this would look like for your business
A free 30 minute call. We work through how your calls and bookings run now, whether any are slipping, and what an AI receptionist would change. You leave with a plan either way.
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