AI receptionist · Sydney real estate
An AI receptionist for Sydney real estate agencies
A buyer sees a listing at nine on a Sunday night and rings the number. You are at an open home, or asleep, or with another client. By the time you call back on Monday they have booked two inspections with agencies that answered.
Durbacti builds a 24/7 AI receptionist that answers property enquiries the moment they arrive, books the inspection, and qualifies whether you are talking to a buyer, a renter or a vendor before you spend a minute on the call.
In this job, speed to first response is the whole game
Property enquiries are not patient. Someone who has just seen a listing is comparing three or four of them at once, and the agency that picks up is the one that gets the inspection. A callback two hours later arrives after the decision has been made.
The trouble is that enquiries peak precisely when agents cannot answer. Evenings, when people finally sit down and browse. Saturday mornings, when you are running back-to-back opens. The hour after a new listing goes live, when you are usually still out. The phone is busiest at the exact moments your team is least able to reach it.
And a large share of those calls do not need an agent at all. What time is the open. Is it still available. How many bedrooms. What are the strata fees. Does it allow pets. Answering them is necessary and it is not a good use of a licensed agent, but ignoring them costs the enquiry that was underneath.
Vendor enquiries are the ones that really hurt to miss. Someone ringing to ask what their place might be worth is the top of your most valuable pipeline, and they are ringing several agencies in a row.
What changes
Today: A Sunday evening enquiry gets a callback on Monday morning.
With Durbacti: It is answered in seconds, and the inspection is booked before they ring anyone else.
Today: Saturday calls ring out while the whole team is running opens.
With Durbacti: Every caller is answered mid-open, with the details captured for follow-up.
Today: Agents spend the day repeating open times, bedroom counts and strata fees.
With Durbacti: Routine listing questions are answered instantly, so agents only take the calls worth taking.
Today: A prospective vendor rings, gets voicemail, and lists with whoever picked up.
With Durbacti: Appraisal enquiries are recognised, captured and routed to the right agent straight away.
What we build for real estate agencies
24/7 AI phone receptionist
Handles property enquiries, books inspections and qualifies buyers and renters around the clock, then hands the calls that need an agent to an agent.
How it worksInspection and appraisal booking
Books private inspections and appraisals against each agent's real availability, and sends the reminders that cut no-shows at the door.
How it worksChat and email assistants
Answers portal and website enquiries in the same voice as the phone, so a lead that arrives by form is not slower than one that rings.
How it worksAI receptionist for agents: common questions
Can it tell a buyer from a renter from a vendor?
Yes. Qualifying the caller is the point. It establishes what they are ringing about and routes accordingly, so an appraisal enquiry does not sit in the same queue as an open-home question.
Will it quote a price or give an appraisal over the phone?
No. It captures the address and what the owner is asking about, then routes it to the right agent. Anything about value or negotiation stays with a licensed person.
Where does it get the listing details from?
We connect it to the listing information you already publish, so open times, availability and property details come from your source of truth and update when it does.
Can it book a private inspection into an agent calendar?
Yes. It books against the agent's real availability and sends the confirmation, rather than taking a message for someone to action later.
What happens when a property is already under offer?
It says so, and can offer the caller similar listings or take their details for the next one, which turns a dead-end call into a lead you still have.
How quickly can we have it running?
Most agencies are live within one to three weeks, depending on how many enquiry types it needs to handle and what listing and calendar systems it connects to.
See what this would look like for your business
A free 30 minute call. We work through how your calls and bookings run now, where they are slipping, and what an AI receptionist would actually change. You leave with a plan either way.
Book a free strategy callLast updated