AI receptionist · Sydney venues
An AI receptionist for Sydney restaurants and venues
Seven on a Friday. The room is full, the pass is calling, and the phone has rung eleven times. Whoever picks it up is not doing the job they were doing, and whoever does not is losing a booking.
Durbacti builds a 24/7 AI receptionist that takes reservations through service, answers the questions that make up most of your calls, and passes on anything that genuinely needs a person.
The phone rings hardest exactly when nobody can answer it
Restaurant call volume is the inverse of restaurant availability. The busiest hour on the floor is the busiest hour on the phone, and every call answered during service costs attention that belonged to a table. Every call not answered is a booking that went to whoever picked up.
Most of those calls are not complicated. Are you open Monday. Do you do gluten free. Can we bring a cake. Where do we park. Is there a table for six at seven thirty. They are the same questions night after night, and they still need answering, because someone deciding where to eat will simply try the next place.
Function and group enquiries are the expensive ones to miss. They arrive by phone, they are worth several ordinary covers, and they usually come in during service or after close, which are the two times nobody is free to take them properly.
What changes
Today: A staff member leaves the floor mid-service to take a booking.
With Durbacti: Reservations are taken on the phone while the floor keeps working.
Today: The same questions about hours, dietaries and parking are answered by hand all night.
With Durbacti: Routine questions are answered instantly and consistently, in your words.
Today: A function enquiry comes in at ten pm and gets a call back two days later.
With Durbacti: Group and function enquiries are captured with the details and dates, ready for you in the morning.
Today: Calls during the pre-service rush ring out entirely.
With Durbacti: Every call is answered, whatever is happening in the room.
What we build for restaurants, cafes and venues
24/7 AI phone receptionist
Takes reservations, answers menu and opening-hours questions, and manages bookings during service without pulling anyone off the floor.
How it worksWebsite with direct bookings
Takes bookings, reservations and enquiries straight from a site built to show the venue off, so they do not all arrive by phone.
How it worksLoyalty and ordering apps
Offers loyalty, ordering and booking in an app that brings regulars back and cuts the manual admin behind them.
How it worksAI receptionist for venues: common questions
Can it actually take a booking, or does it just take a message?
It takes the booking. We connect it to your reservation system so the table is held then and there, the same as if a staff member had answered.
What if the caller asks something unusual?
It passes them to your team. We set the handoff rules with you, so anything outside reservations and common questions reaches a person rather than being guessed at.
Can it handle function and large group enquiries?
Yes. It captures the date, the numbers and what they are after, so you can come back to a real brief instead of a name and a missed call.
Will it know our menu and dietary options?
We train it on your menu, hours, location and policies, and update it when they change. It answers from your information, not from general knowledge.
Does it work for a venue with several outlets?
Yes. It can route by location, so a caller reaches the right venue with the right hours and the right booking system behind it.
How quickly can it be running before a busy season?
Most venues are live within one to three weeks, depending on how many questions it needs to cover and what reservation system it connects to.
See what this would look like for your business
A free 30 minute call. We work through how your calls and bookings run now, where they are slipping, and what an AI receptionist would actually change. You leave with a plan either way.
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